International student adviser

Student adviser

Ms Jantien Delwel

Open consultation hours:

Monday 9:30-12:00hrs
Wednesday 9:30-12:00hrs
Thursday 9.30-12.00hrs

If you have any urgent queries, outside these Open Office hours, Mrs. Delwel will make time to see you if you send her an email in advance.
Phone: +31 (0)71 527 3245
Adress: Plexus Student Centre, Kaiserstraat 25, Leiden (PITSstop area)

As an international student, you may be unfamiliar with Dutch universities and need to be pointed in the right direction when searching for help. The International Student Adviser can help you to find your way around Leiden and its University or refer you to the best contact person.

With what can the international student adviser help me?

Practical issues related to my study programme

  • Who can help me with what? 

  • Where should I ask for help or advice? 

  • Which workshops can I attend to help me with a particular issue?

Support for international students:

  • Information on the support network of the University: student counselling services, student dean, study adviser 

  • Information on the handling of official complaints and appeal 

  • Housing agent problems (besides SLS & Duwo) 

  • Academic concerns 

  • Financial difficulties

  • Request a DIGID code which is needed for the rental allowance and the health care allowance from the taks office

  • Health insurance issues (CVZ):
    Difficulties in finding a family doctor / GP

  • Request the health care allowance (zorgtoeslag)

  • Request the rental allowance (huurtoeslag) (De Leidse Rechtswinkel)

  • Information on study and facilities for children

  • Advice on how to adjust your life to the Dutch environment and find personal support on practical matters of everyday life. 


News and events

For news and events within the University, please refer to

Last Modified: 13-12-2016